Privacy Policy – Olukan

At Olukan, we understand that your privacy is as important as the quality of the durable, handmade, premium footwear we craft. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (Olukan.com), place an order, interact with our customer service team, or engage with our services. We adhere to global data protection regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Federal Trade Commission (FTC) guidelines, to ensure your information is handled with transparency, security, and respect. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We only collect personal information that is necessary to provide you with a seamless, personalized experience—whether you’re browsing our footwear collection, placing an order, or seeking support. The types of information we may collect include:

1.1 Personal Identification Information

  • Contact Details: Full name, email address (e.g., for communications with [email protected]), phone number (if provided during checkout or for order updates), and shipping/billing address (including zip code, to ensure accurate delivery of your handmade footwear).
  • Account Information: If you create an account on our website, we collect a username, password (encrypted for security), and date of birth (only if required to comply with regional age-related regulations, though our products are not age-restricted).

1.2 Transactional Information

  • Details related to your orders, such as product selections (e.g., style, size, color of handmade shoes), order total, payment method (we do not store full credit card details—this is handled by our secure third-party payment processors like Stripe or PayPal), and order history (to help you track past purchases or reorder your favorite styles).

1.3 Browsing and Usage Data

  • Non-Personal Information: IP address, browser type, device information (e.g., smartphone, laptop, operating system), pages visited on our website (e.g., which footwear categories you explore), time spent on each page, and referral sources (e.g., how you found Olukan.com, such as via a search engine or social media).
  • Cookies and Tracking Technologies: We use cookies (small text files stored on your device) and similar tools (e.g., web beacons, Google Analytics) to enhance your browsing experience. These help us remember your preferences (e.g., saved shipping addresses, preferred shoe sizes), track website performance (e.g., which product pages are most popular), and personalize content (e.g., recommending similar handmade leather shoes based on your browsing history). You can manage cookie settings through your browser, but disabling certain cookies may limit access to features like saved accounts or personalized recommendations.

1.4 Voluntarily Provided Information

  • Feedback, reviews, or photos you submit (e.g., sharing a review of your Olukan shoes or contacting us via [email protected] with questions).
  • Information provided when subscribing to our newsletter (e.g., email address to receive updates on new handmade footwear launches, care tips for leather shoes, or exclusive offers).
  • Communication preferences (e.g., opting in/out of marketing emails, choosing to receive SMS order updates).

2. How We Use Your Information

We use your personal data solely for legitimate purposes that align with your interaction with Olukan, including:

2.1 Fulfilling Orders and Providing Services

  • Processing and delivering your handmade footwear: Using your shipping address to ensure accurate delivery, and your email/phone number to send order confirmations, shipping updates, and delivery notifications.
  • Managing returns, exchanges, or repairs: As outlined in our Customer Service Policy, we use your order details and contact information to assist with returns (e.g., verifying eligibility) or craftsmanship defect resolutions (e.g., coordinating repairs for your shoes).
  • Responding to inquiries: Addressing questions or concerns sent to [email protected], such as sizing guidance for handmade shoes or care instructions for leather products.

2.2 Enhancing Your Experience

  • Personalizing your website experience: For example, remembering your preferred shoe sizes to simplify future purchases, or suggesting styles similar to those you’ve viewed (e.g., if you explored our handmade boots, we may highlight related designs).
  • Improving our products and services: Analyzing browsing and order data to identify trends (e.g., popular shoe styles, common sizing questions) and refine our offerings (e.g., expanding a popular handmade collection or updating our sizing guide).

2.3 Communication

  • Sending transactional emails: These include order confirmations, shipping tracking links, repair status updates, and follow-ups about returns—these communications are necessary to fulfill your order and cannot be opted out of.
  • Sending marketing communications: If you subscribe to our newsletter or opt in to marketing updates, we may send emails about new handmade footwear launches, limited-time offers, or tips for caring for your Olukan shoes. You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of each email, or by contacting [email protected].

2.4 Compliance and Security

  • Ensuring compliance with laws and regulations: For example, retaining order records for tax purposes or verifying shipping addresses to comply with international trade rules (for global orders of our footwear).
  • Protecting our website and users: Using IP addresses and browsing data to detect and prevent fraudulent activity (e.g., unauthorized account access or fake orders) and secure our website from cyber threats.

3. How We Protect Your Information

We take rigorous measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction—matching the care we put into crafting our durable footwear. These measures include:

  • Encryption: Using industry-standard SSL/TLS encryption to secure data transmitted between your device and our website (you can verify this via the “https://” prefix and padlock icon in your browser’s address bar).
  • Secure Storage: Storing personal data on protected servers with restricted access, and using encrypted databases for sensitive information (e.g., account passwords are hashed, so they cannot be read even if accessed).
  • Third-Party Processor Security: Partnering only with trusted third-party service providers (e.g., payment processors, email platforms) that adhere to strict data security standards (e.g., PCI DSS for payment handling) and are contractually obligated to protect your information.
  • Employee Training: Ensuring our team is trained on data protection best practices, and limiting access to personal data only to employees who need it to perform their roles (e.g., customer service representatives assisting with your order).

4. Sharing Your Information

We never sell your personal data to third parties for marketing purposes. We may share your information only in the following limited circumstances:

  • Third-Party Service Providers: Sharing data with partners who assist us in delivering services, such as:
  • Shipping carriers (e.g., USPS, UPS, DHL) to deliver your handmade footwear (we share your shipping address and contact number for delivery updates).
  • Payment processors (e.g., Stripe, PayPal) to securely process transactions (they receive only the information needed to complete payments, such as your payment method details).
  • Email marketing platforms (e.g., Mailchimp) to send newsletters (if you’ve opted in—they do not have access to your full order history).
  • Legal Requirements: Disclosing your information if required by law, court order, or government regulation (e.g., to comply with a subpoena or investigate fraudulent activity related to your order).
  • Business Transitions: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner—but we will ensure the new entity adheres to this Privacy Policy and continues to protect your information.

5. Your Rights Regarding Your Information

You have the right to control and manage your personal data. Depending on your location (e.g., EU for GDPR, California for CCPA), these rights may include:

  • Access: Request a copy of the personal information we hold about you (e.g., your order history, account details).
  • Correction: Request to update or correct inaccurate or incomplete information (e.g., changing your saved shipping address or updating your email in your account).
  • Erasure: Request the deletion of your personal data (the “right to be forgotten”), provided we are not required to retain it for legal or business purposes (e.g., we may need to keep order records for tax compliance).
  • Restriction: Request to limit how we use your data (e.g., stopping us from using your browsing history for personalized recommendations while we resolve a dispute).
  • Data Portability: Request to receive your personal data in a structured, machine-readable format (e.g., exporting your order history to transfer to another platform, if applicable).
  • Opt-Out: Opt out of marketing communications or the use of non-essential cookies (via your browser settings or newsletter unsubscribe links).

To exercise any of these rights, please contact us at [email protected] with your full name, email address, and a clear description of your request. We will review your request within 30 days and respond with updates on how we will fulfill it.

6. Children’s Privacy

Our website and products are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13 without parental consent, we will delete that information immediately. If you believe a child under 13 has provided us with personal data, please contact us at [email protected].

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of Olukan.com after changes are posted constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

We are committed to addressing your inquiries promptly and working with you to resolve any privacy-related issues—just as we’d support you with questions about your handmade Olukan footwear.